Payment methods
Vanitas.wine offers you the option to pay by credit card, debit card, vanitas.wine does not deal directly with any credit or debit card number. REDSYS, which is a reputable online payment processor for Internet businesses, processes all payments.
We also offer the option of payment by bank transfer. To do so, please send us an email to info@vanitas.wine indicating your order, personal data and any questions you may have. You must pay in advance by bank transfer.
If my payment cannot be processed, what should I do?
If you are unable to pay with your card, it is recommended that you try a different card or try another payment method. Contact us, send us an email to info@vanitas.wine indicating your order, personal data and any questions you may have.
What is vanitas.wine’s delivery policy?
Todos los pedidos recibidos antes de las 4 pm GMT + 1 se procesará dentro de las siguientes 24 horas. Todos los envíos tienen un número de seguimiento. Y serán enviados con un servicio de trasporte especializado. Si requiere conocer dicho número, puede pedirlo en: info@vanitas.wine
Can I follow my order?
Once your order has been shipped, you can request a tracking number. If your order does not arrive within the promised delivery time, please contact our customer service team at: info@vanitas.wine.
Where are orders shipped from?
Each order will be shipped using different specialized transport agencies. If you need information about the status of your shipment you can write to: info@vanitas.wine
How can I cancel my order?
If for any reason you wish to cancel your order, you may do so before the shipment has been processed.
If you wish to cancel an order outside the cancellation period, please contact us as soon as possible and we will help you: info@vanitas.wine
What is your refund policy? (Order cancellation)
The User has recognized the right of cancellation of the purchase made through vanitas.wine, and therefore, if not satisfied, and provided that the nature of the good purchased allows it, you may return the product within a maximum period of fourteen (14) calendar days, counting from the date of delivery of the order at the address you have indicated. After 14 days from your purchase, we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition in which we delivered it. It must also be in its original packaging.
The consumer will have to assume the cost of returning the products. You should check the delivery and report any irregularities or damage to the product to the delivery service at that time. If your order arrives damaged or has any other problem, please send an email to info@vanitas.wine as soon as possible with the subject “Shipping issue”.